The PostCard Cooperative, Inc.

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEB SITE OR ENGAGING OUR SERVICES. USE OF OUR WEB SITE OR SERVICES SIGNIFIES THAT YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU SHOULD NOT USE OUR WEB SITE OR SERVICES.

Ad Costs

Any pricing information posted on any of our websites is subject to change without notice.

Payment Terms

We will invoice you for your chosen ad space. We will email you a link to submit an initial 50% minimum, nonrefundable deposit to reserve the ad space. Any remaining balance will be invoiced and payable after the final ad copy is approved. All ads must be prepaid in full online via PayPal prior to printing. You may use PayPal to send payment with a Visa, Mastercard, Discover, or American Express card (including prepaid cards) even if you do not have your own PayPal account. We utilize PayPal for simplicity and data security purposes - meaning that we do not process cards directly - so please do not forward your card information to us.

Ad Space

We reserve the right in our sole discretion to refuse any ad placement order which we deem to be improper. We are not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. As our client, you guarantee the legal title of all matter submitted to us and/or approved for printing and mail delivery, and you agree to indemnify us against any such claims.

Cancellations

Due to the cooperative nature of the SmartReach postcard, an ad placement order cannot be stopped once it has been released for printing and subsequent mailing, thus there are no cancellations available once your ad placement order has been released for printing. If you need to cancel an ad placement order prior to printing you may do so with loss of your initial 50% nonrefundable deposit. Any additional funds available following the cancellation will be happily returned to you or credited against future orders at your request.

Refunds

Once an ad placement order has been released for printing and subsequent mailing, no refund is available. If a material mistake or other defect for which we are solely responsible is discovered after the mailing is complete, a reasonable and appropriate refund will be offered at our sole discretion but will only be issued as a credit against future orders. In no instance shall a refund be granted in excess of the total cost actually paid for the respective ad placement order.

Liability

If a mistake or other defect for which we are solely responsible is discovered after the mailing is complete, our liability shall be limited to the total cost actually paid for the respective ad placement order, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. We warrant that our product shall meet industry standards and be free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. We make no other warranty and no actions or words of our officers, employees, associates, or agents shall constitute a warranty.

Indemnification

As our client, you represent that you have the legal right to produce all printed ad copy that you approve. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against us based upon, relating to or arising from any alleged wrongful acts by you as our client, or alleging that the ad placement order you approved: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, you as our client shall indemnify and hold us harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation: (1) defending us against any such Claim; (2) paying any judgment or award against us; and (3) reimbursing us for any legal fees and expenses reasonably incurred in responding.

Artwork/Images

As our client, it is your responsibility to maintain a copy of any original computer files, artwork or transparencies. We are not responsible for accidental loss or damage to any media supplied to us or for errors on media or artwork furnished by you. We assume no liability for problems that may arise from the use of any media or artwork which you supply. Also, we do not permanently archive any media or artwork you supply. Please save your work!

Prepress Approvals

We will send a proof copy of your ad design to you prior to printing for approval. All proofs must be signed by you as our client and returned to us marked "OK TO PRINT" or "REVISED PROOF REQUIRED". Until the proof is returned, no additional work will be performed. We will not be responsible for undetected production or printing errors if: (1) proofs are waived by the client; (2) the work is printed per the client's written OK; or (3) requests for changes are communicated verbally. All requests for changes of any kind must be made in writing to avoid mistakes.

Color Proof/Match

Both digital reproduction and CMYK offset printing methods are considered an art form, so actual color results are often highly subjective and dependent on numerous factors beyond our ability to control. Please bear in mind that these printing methods differ completely from other means of reproduction and often result in colors which are not an exact match to that of a physical prepress proof or what you see on a computer monitor - but they will be high resolution and top quality.

Mailing/Delivery

SCHEDULED MAILING/DELIVERY DATES ARE NOT GUARANTEED. All of our scheduled mailing/delivery dates are estimates only and NOT guarantees. Actual mailing/delivery dates will be on or about the scheduled date. Please keep in mind that there are several things that can go wrong with the printing and mailing processes which are out of our control. Under no circumstances will a refund be offered if a mailing/delivery is completed reasonably early or with a reasonable delay.

Quantity Variations

We strive to deliver SmartReach postcards to approximately 10,000 households in the respective community. Keep in mind that there will always be some variance in the total number of households the postcards are actually delivered to due to the constant flow of people moving into and out of the community. Under no circumstances will a refund be offered if a mailing/delivery is completed within a reasonable variance (plus or minus) from the targeted number of households.

Disputes & Venue

For legal purposes, the venue for any dispute shall be Loudon County, Tennessee, USA.

Changes

We may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless otherwise stated.

This policy was updated on March 1, 2025.